Compliance and Customer Commitment

• We sell only to persons 21 years of age or older.
• We are a business-to-business distributor. Customers must be licensed retailers or otherwise qualified businesses.
• Customers must perform age verification at the point of retail sale in accordance with federal and state law.

• Nicotine products are not smoking cessation products, have not been evaluated by the Food and Drug Administration, and are not intended to diagnose, treat, cure, or prevent any disease or condition.
• Nicotine products must be kept out of reach of children and pets.

• All hemp-derived products we distribute are sourced from legal USA hemp.
• Each product contains less than 0.3% Δ9-THC on a dry-weight basis, consistent with the 2018 Farm Bill.
• Reference: USDA NIFA Farm Bill (external site)
• Customers are responsible for ensuring hemp products are lawful for resale in their jurisdiction and for complying with any additional state or local restrictions.

• Sold exclusively for lawful food-grade use as a whipped cream propellant and for culinary applications.
• Sale or use for recreational inhalation is strictly prohibited.
• By purchasing, customers affirm compliance with applicable laws and agree to release SE Imports & Wholesale, its affiliates, and manufacturers from liability arising from misuse.

• All glassware, smoking accessories, and related items are intended for legal use only.
• These products are not designed or intended for use with controlled substances.
• Any unlawful use is strictly prohibited.

• Lithium-ion batteries and charging devices must be used only as directed and in accordance with manufacturer instructions.
• Improper use may result in fire, injury, or property damage.
• SE Imports & Wholesale is not responsible for accidents, injuries, or damages caused by misuse.

• We operate strictly as a wholesale distributor to licensed retailers and qualified businesses.
• It is the purchaser’s responsibility to comply with all federal, state, and local laws, including age verification, licensing, tax, shipping, and product-specific restrictions.
• Customers must ensure that their marketing, labeling, and resale practices meet all regulatory requirements.

• All product names, trademarks, and images are the property of their respective owners and are used solely to identify specific products.
• Use of these names and images does not imply endorsement, affiliation, or cooperation with SE Imports & Wholesale.

• We maintain appropriate records and compliance documentation for regulated product categories.
• We review regulatory developments on a regular cadence and update internal procedures as needed.
• We cooperate with lawful requests from regulators and manufacturers to promote safe and compliant distribution.

We provide or make available documentation that supports your retail compliance where applicable, including Safety Data Sheets, Certificates of Analysis for hemp-derived products, nicotine content disclosures, California Proposition 65 warnings, and manufacturer instructions.

Documentation is available upon request. When feasible, product pages link to applicable documents so your staff can access them quickly.

• We source products from reputable manufacturers and authorized importers or distributors.
• We maintain lot and batch information where provided by the manufacturer to support traceability and recalls.
• We do not knowingly distribute counterfeit or adulterated products. Suspected counterfeit activity is investigated and escalated.

• We do not market to minors and we do not support youth-oriented imagery or messaging for age-restricted categories.
• We do not make therapeutic claims for products unless such claims are substantiated and permissible by law.
• We follow brand and manufacturer guidance on MAP and channel restrictions where applicable.

• We provide clear category flags and restrictions on age-restricted or jurisdiction-restricted items when known.
• Upon request, we can share general guidance on age verification and responsible retailing practices. Retailers are responsible for their own policies and compliance decisions.

• We strive to maintain accurate product titles, descriptions, item codes, and pack sizes.
• Substitutions are made only with customer approval unless otherwise stated in your Terms and Conditions.
• If a product is discontinued or backordered, we communicate options promptly.

• We select shipping methods that are appropriate for the product category and destination, and we follow applicable carrier and transportation rules.
• Adult signature services can be used for qualifying age-restricted shipments where carrier options allow.
• We do not ship age-restricted products to P.O. Boxes or jurisdictions where shipment is prohibited by law.

• We provide a clear pathway for reporting damaged, defective, or incorrect items.
• Returns and RMAs are processed in accordance with our Terms and Conditions posted on the site.
• Quality issues are tracked, investigated, and addressed with manufacturers or suppliers as needed.

• If a recall or safety notice is issued by a manufacturer or regulator, we notify affected customers as promptly as practicable using available contact information and order records.
• We cooperate in removing affected product from commerce and follow regulator or manufacturer instructions for returns, credits, and disposal where applicable.

• Customer information is collected and used only for lawful business purposes such as account verification, order processing, and compliance.
• We use reasonable administrative, technical, and physical safeguards to protect customer information and payment data.
• Card payments are processed through reputable payment providers that follow applicable payment security standards. We do not store full card numbers on our systems.

• Compliance or documentation requests are acknowledged within 1 business day whenever possible.
• Order issues such as shortages or damages are investigated promptly.
• Recall or safety notifications are treated as priority communications.

• We aim to present warnings and usage guidance in clear, plain language.
• Upon request and when feasible, we can provide summary information or key notices in additional languages.
• Customers who require accommodations can contact us for support with documentation or labeling clarity.

• We assign a tracking reference for formal complaints or documented quality issues upon request.
• Matters that implicate compliance, safety, or authenticity are escalated to management for review.
• You can reach us using the contact methods at the end of this page.