Shipping & Returns Policy

Shipping Method & Rate Calculation

Shipping charges are determined based on the customer’s shipping address, the shipping method used, and the packaging required to safely fulfill the order.

Local Indiana Deliveries

For many Indiana customers, orders are delivered through NOW Courier. These shipments are generally priced based on the number of packages or boxes needed to safely ship the order, rather than shipment weight alone.

Carrier Shipments

For customers outside our local courier delivery area, orders may ship through carriers such as UPS, USPS, or FedEx. In these cases, shipping charges may be calculated based on shipment weight, package dimensions, destination, and carrier rates.

Palletizing & Freight Shipments

Large orders requiring palletizing, freight shipment, or special handling may include additional handling, packaging, or freight-related fees.

Shipping Cost Review

Shipping and handling rates may be adjusted periodically based on carrier pricing, courier rates, packaging needs, and operating costs.

Processing Time: Please allow 24–48 hours for order processing before shipment.

Because many products in this industry are not guaranteed by manufacturers once sold, returns are limited and must follow the guidelines below.

Requirements for Any Return

• Returns must include the original invoice and all original components.
• All returns are subject to inspection and approval by the SE Imports & Wholesale Returns Department.
• Any approved credit/refund is issued only after inspection and approval.

Due to the nature of disposable vape products, manufacturers typically do not guarantee these items once sold. To support our customers, we offer the following policy:

• Unopened disposable display boxes (5-pack or 10-pack) may be returned for a full refund within 30 days of purchase.
• Defective products or products that are non-functional upon opening may be accepted for return.

Testing Recommendation: To reduce return issues, customers are encouraged to test products in-store at the time of purchase whenever possible. If a product is defective, it should be identified and addressed immediately at the time of sale.

Extended Returns: Extended return requests may be reviewed case-by-case and require prior approval, since exceptions may create added costs.

This policy is intended to keep the process fair and reasonable for everyone.

Definition

Products that fail or do not function within 14 days of receipt may be considered DOA.

Return Process

• Returned DOA items will be inspected.
• If an item is found non-defective, the return will be denied.
• Approved returns will receive credit/refund only after Returns Department approval.

Non-Returnable Items (Unless Defective/DOA)

• Liquids / e-liquid products
• Open or used items
• Non-defective products

If a return is denied:

• The customer must provide a return shipping label to have the product shipped back.
• Products not claimed within 30 days will be disposed of.

In-House Products

• Issues must be reported within 5–7 business days of purchase/receipt.
• Items must be unused and in original condition.

Vendor Products

• Contact SE Imports & Wholesale within 5–7 business days for vendor-related issues.
• Vendor approval may be required before a return is accepted.

For shipping quotes, return questions, or account support: